If you have received the wrong item, please contact us through our chat option available on the bottom right side of our website so that we can assist you as soon as possible.

Alternatively, you can drop us an email at info@emuflair.com or emuflair@yahoo.com

If you receive an item that is damaged, please contact us within 15 days after receiving the package. Please note that in rare cases, you may receive a package that got bent or deformed during the transportation process. This does not mean that your package is damaged. Please check and evaluate the item/s inside first before contacting us.

• Yes, we ship worldwide!
• All Domestic Orders over CHF 100 are FREE and all International Orders over CHF 150 are FREE!

Shipping costs:

• All Domestic Orders over CHF 100 are FREE and all International Orders over CHF 150 are FREE!

• Domestic Orders - Please allow 5 business days for your Domestic Order to be processed and delivered.
• International Orders - Please allow 10-20 business days for your international order to be processed and delivered.

Our Company is officially registered and is based in Arbon, Switzerland. 

We have a subsidiary Pick-up Point in Nairobi, Kenya where you can arrange to collect all your orders! 

You are very welcome to visit our Pick-Up Point located in:

Tom Mboya Street,

Star Mall, 3^rd Floor,

Shop C15 (Mavazitamu)

Nairobi, Kenya.

Opening hours: Monday to Saturday – 11am to 7pm

Contact number: +254 721 102 899

We would love to hear from you! Please feel free to talk to us and we will be happy to answer any questions or receive your feedback, recommendations or suggestions through the following channels:

Website: www.emuflair.com

(Available 24/7 through live chat – please note we will answer as soon as one of our team members is available)

Our live chat button is located at the bottom right corner

You can also fill our contact form available on our website under the page contact us.

Email: info@emuflair.com

           emuflair@yahoo.com